Privacy Policy

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Privacy Policy

Effective Date: August 3, 2026

Sea Strong Marine, LLC (“Sea Strong Marine,” “Sea Strong,” “First Mate,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you:

• Visit the Sea Strong Marine website;
• Request, schedule, purchase, or receive marine services;
• Communicate with our team;
• Use the First Mate boat-ownership application, website, or related services; or
• Otherwise interact with us online.

By using our websites, applications, or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with us.

Information You Provide

We may collect information that you voluntarily provide, including:

• Your name;
• Email address;
• Telephone number;
• Billing address;
• Marina, vessel, or service location;
• Information submitted through contact, estimate, or booking forms;
• Requested services and scheduling preferences;
• Communications with our employees, contractors, or customer-support team;
• Reviews, feedback, survey responses, and customer-service records;
• Account information, if account features are available; and
• Any other information you choose to provide.

Vessel and Service Information

When you request marine services or use First Mate, we may collect information concerning your vessel and its service history, including:

• Vessel name, type, manufacturer, model, year, and dimensions;
• Registration or identification information you choose to provide;
• Marina, slip, or general vessel location;
• Equipment, systems, and components installed aboard the vessel;
• Maintenance records, inspections, estimates, invoices, receipts, and service notes;
• Photographs, videos, documents, and other files uploaded or created in connection with services;
• Contractor, technician, or service-provider information;
• Service appointments and maintenance schedules; and
• Communications between boat owners, Sea Strong Marine, and participating service providers.

When you authorize a technician or contractor to access vessel information through First Mate, the authorized person may receive access to the information you have chosen to share. You are responsible for reviewing and managing the access you grant.

Booking and Payment Information

When you schedule or purchase services, we may collect:

• Services purchased;
• Transaction amount;
• Billing contact information;
• Payment status;
• Invoice and transaction identifiers; and
• Limited payment-method information, such as the card type and last four digits.

Payments may be processed by a third-party payment processor. We generally do not directly receive or store complete payment-card numbers, bank-account credentials, or payment security codes. The payment processor’s handling of your information is governed by its own privacy policy and terms.

Information Collected Automatically

When you visit our website or use our digital services, we and our service providers may automatically collect information such as:

• Internet Protocol address;
• Browser and device type;
• Operating system;
• Device identifiers;
• Pages or screens viewed;
• Links and features used;
• Date and time of access;
• Referring website or source;
• Approximate location derived from an Internet Protocol address;
• Website performance and error information; and
• Other usage and technical information.

We may collect this information through cookies, software development kits, pixels, local storage, server logs, and similar technologies.

2. Cookies and Analytics

Cookies are small files placed on your device that help websites function, remember preferences, and understand how visitors use a service.

We may use:

• Essential cookies to operate the website, process bookings, maintain security, and provide requested features;
• Preference cookies to remember selections and settings;
• Analytics cookies to understand traffic, visitor activity, and website performance; and
• Functionality cookies to support embedded content, forms, maps, scheduling tools, and similar services.

We may use third-party analytics providers to measure how users interact with our website and applications. These providers may receive device, browser, usage, and approximate-location information.

You may be able to manage cookies through our cookie-management tool, when available, or through your browser settings. Blocking some cookies may prevent portions of the website or application from functioning properly.

Browser-based “Do Not Track” signals are not interpreted consistently across the internet. Where required by applicable law, we will recognize legally valid browser-based opt-out preference signals.

3. How We Use Information

We may use information to:

• Respond to questions and requests;
• Provide estimates and recommendations;
• Schedule, perform, document, and bill for marine services;
• Process payments and maintain transaction records;
• Create and maintain customer or First Mate accounts;
• Organize vessel information and maintenance histories;
• Connect boat owners with authorized technicians or contractors;
• Provide maintenance reminders and service notifications;
• Communicate about bookings, scheduling changes, invoices, account activity, and customer support;
• Send marketing communications when permitted by law;
• Personalize and improve our websites, applications, products, and services;
• Analyze usage, performance, and customer trends;
• Develop new services and platform features;
• Detect fraud, unauthorized access, abuse, or security incidents;
• Enforce our contracts, policies, and terms;
• Comply with legal, tax, accounting, insurance, and regulatory obligations; and
• Protect the rights, safety, and property of Sea Strong Marine, our customers, service providers, and others.

We may combine information collected from different interactions with us where permitted by law.

4. How We Disclose Information

We may disclose information in the following circumstances.

Service Providers

We may provide information to companies that perform services on our behalf, including:

• Website and application hosting;
• Cloud storage;
• Payment processing;
• Scheduling and customer-management systems;
• Email, telephone, and messaging services;
• Analytics;
• Information technology and cybersecurity;
• Accounting, insurance, and legal services; and
• Marketing and communications support.

These providers may access information only as reasonably necessary to perform their services or as otherwise permitted by their agreements and applicable law.

Marine Contractors and Technicians

We may provide relevant contact, vessel, location, scheduling, and service information to employees, divers, detailers, mechanics, technicians, contractors, marinas, and other service providers involved in fulfilling your request.

Through First Mate, you may also choose to authorize a service provider to view or add information to your vessel’s maintenance record.

Business Transactions

Information may be disclosed as part of a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction. Any successor may continue to process information as described in this Privacy Policy unless you are notified otherwise.

Legal and Safety Purposes

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with a law, regulation, subpoena, court order, or lawful government request;
• Protect our legal rights or enforce an agreement;
• Investigate fraud, theft, abuse, or security incidents;
• Protect the health or safety of a customer, employee, contractor, or other person; or
• Prevent damage to property or vessels.

With Your Direction or Consent

We may disclose information when you direct us to do so, request an integration, authorize contractor access, or otherwise provide consent.

5. Sale and Targeted Advertising

We do not sell personal information in exchange for money.

We may disclose limited technical or usage information to analytics and technology providers that help us operate and improve our services. 

Depending on the technologies used and the law in your state, some disclosures may be defined as “sharing,” “targeted advertising,” or a “sale” even when no money is exchanged.

Where applicable, you may request to opt out of covered activities by contacting us or using the privacy or cookie controls made available on our website.

6. Artificial Intelligence and Automated Features

First Mate may offer artificial-intelligence-assisted features, including assistance with maintenance questions, service organization, troubleshooting information, or recommendations.

Information submitted to these features may be processed to generate a response, operate the service, improve safety and reliability, and prevent misuse. Do not submit passwords, complete payment-card details, government identification numbers, or other highly sensitive information through an artificial-intelligence prompt or general message field.

Artificial-intelligence-generated information is provided for informational support and should not replace a qualified marine inspection, manufacturer instructions, professional repair advice, or emergency assistance.

7. Data Retention

We retain information for as long as reasonably necessary to:

• Provide requested services;
• Maintain vessel and maintenance records;
• Complete transactions;
• Support customer accounts;
• Meet legal, accounting, tax, insurance, and contractual requirements;
• Resolve disputes;
• Enforce agreements; and
• Protect our services and users.

Retention periods may vary depending on the type of information, its sensitivity, the purpose for which it was collected, and applicable legal requirements.

When information is no longer reasonably needed, we may delete it, de-identify it, or securely store it until deletion is practical.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, application, network, database, or transmission method can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of any account credentials and for notifying us promptly if you believe your account or information has been compromised.

9. Your Privacy Choices

Depending on your location and applicable law, you may have the right to:

• Confirm whether we process your personal information;
• Request access to personal information we maintain about you;
• Request correction of inaccurate information;
• Request deletion of certain information;
• Obtain a portable copy of certain information;
• Opt out of certain targeted advertising, sales, or profiling activities;
• Withdraw consent where processing is based on consent; and
• Appeal a decision concerning a privacy request.

These rights may be subject to exceptions and verification requirements. We may need to retain certain information when required for legal, security, transaction, warranty, accounting, or dispute-resolution purposes.

To submit a privacy request, contact us at:

Email: info@seastrongmarine.com
Mail: Sea Strong Marine, LLC, 

9500 30th St, Norfolk, VA 23518

Please include “Privacy Request” in the subject line and describe the request. We may ask for information needed to verify your identity and protect your account.

You may use an authorized agent to submit a request where permitted by law. We may require proof that the agent is authorized to act for you and may verify your identity directly.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

Communication Choices

You may unsubscribe from promotional emails by using the unsubscribe link included in the message. You may also contact us to update your communication preferences.

Even after opting out of marketing, we may continue sending non-promotional communications concerning scheduled services, invoices, account security, transactions, maintenance records, or changes to our terms and policies.

10. Third-Party Websites and Services

Our websites or applications may contain links to marinas, contractors, manufacturers, payment processors, mapping services, social-media platforms, and other third parties.

We do not control the privacy, security, or content practices of third-party services. This Privacy Policy does not apply to information processed independently by those third parties. Review their privacy policies before providing information.

11. Children’s Privacy

Our websites, applications, and services are intended for adults and are not directed to children under 13.

We do not knowingly collect personal information online directly from children under 13. If we learn that we have collected such information without legally required authorization, we will take reasonable steps to delete it.

A parent or guardian who believes a child has provided personal information may contact us at info@seastrongmarine.com

12. International Users

Sea Strong Marine is based in the United States. If you access our services from another country, your information may be transferred to, stored in, and processed in the United States or other locations where our service providers operate.

Privacy and data-protection laws in those locations may differ from those in your country.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology, business practices, or legal obligations.

When we make changes, we will update the effective date at the top of the policy. We may provide additional notice when required by law or when changes are material.

Your continued use of our services after an updated policy takes effect signifies your acknowledgment of the revised policy.

14. Contact Us

Questions or concerns about this Privacy Policy or our privacy practices may be directed to:

Sea Strong Marine, LLC
9500 30th Bay St.
Norfolk, Virginia 23518
Email: info@seastrongmarine.com
Telephone: (757) 204-1099